Support
Frequently Asked
Frequently Asked
Questions
Find answers to common questions about orders, shipping, returns, and more.
Orders & Shipping
Standard delivery takes 5–10 business days for in-stock items. Custom and made-to-order pieces typically ship within 8–12 weeks. You'll receive tracking information via email once your order ships.
Yes, we offer complimentary shipping on all orders over $999 within the contiguous United States. Orders under $999 ship for a flat rate of $149.
Absolutely. Once your order ships, you'll receive an email with tracking details. You can also track your order anytime through your account dashboard.
Currently, we ship within the United States and Canada. For international inquiries, please contact our team for a custom shipping quote.
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or full refund at no additional cost.
Returns & Exchanges
We offer a 30-day return policy on all non-custom items. Items must be in original condition, unused, and in original packaging. A return shipping fee may apply.
Contact our customer service team via email or phone. We'll provide a Return Authorization number and detailed instructions for shipping your item back.
Yes. Contact us within 30 days of delivery to arrange an exchange. We'll help you find the perfect replacement and coordinate the logistics.
Custom and made-to-order items are final sale and cannot be returned or exchanged. We recommend requesting fabric swatches before placing a custom order.
Products & Materials
We use premium materials including kiln-dried hardwood frames, high-resilience foam cushions, top-grain leather, and performance fabrics. Each product page details the specific materials used.
Yes, we offer complimentary fabric and leather swatches. Order up to 5 swatches through any product page or contact our team for assistance.
All Ferozzi furniture comes with a 2-year warranty covering the frame, springs, construction, upholstery, and cushions under normal use.
Care instructions vary by material. Visit our Product Care page for detailed guides on maintaining leather, fabric, wood, and metal finishes.
Account & Payment
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and financing through Affirm with 0% APR for qualified buyers.
Yes, we partner with Affirm to offer flexible financing options. Choose from 3, 6, or 12-month payment plans. Check your eligibility at checkout with no impact to your credit score.
You can create an account during checkout or visit our registration page. An account lets you track orders, save favorites, and access exclusive offers.
Trade Program
Our Trade Program is open to interior designers, architects, home stagers, and hospitality professionals. Apply through our Trade Program page.
Trade members receive exclusive pricing, dedicated account management, priority access to new collections, and complimentary design consultation services.
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Need More Help?
Still Have Questions?
Our customer service team is happy to help with anything not covered here.